Privacy Policy

Your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services. By engaging with our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We gather two main types of information to provide you with the best experience:

a. Personal Information:
This includes data that directly identifies you or can be used to contact or locate you, including:

• Name
• Email address
• Phone number
• Delivery address
• Payment details (processed securely through third-party providers)

b. Non-Personal Information:
This data helps us enhance our services and understand how users interact with our platform. It includes:

• IP address
• Browser type and version
• Pages visited on our website
• Device information
• Cookies and usage data

2. How We Use Your Information

We use your information for several key purposes, including:

• Providing services: To manage your deliveries and fulfill your orders efficiently.
• Processing payments securely: Your payment details are handled through trusted third-party payment processors to ensure security.
• Improving our services: We analyze data to enhance our website’s functionality, fix bugs, and provide better service.
• Communication: To update you about your orders, promotions, and other relevant information.
• Ensuring security: To monitor and maintain the safety and proper functioning of our platform.
• Legal obligations: To comply with relevant laws and regulations, and address legal processes when required.

3. Sharing of Information

We respect your privacy and will not sell, trade, or rent your personal information. However, we may share your data in the following situations:

• Delivery partners: To fulfill your orders, we may share necessary details with our trusted delivery service providers.
• Third-party service providers: These include payment processors and website analytics services that help us operate and improve our services.
• Legal requirements: If required by law, legal process, or government request, we may share information to comply with legal obligations.
• Protecting rights and safety: In rare instances, we may share information to protect our rights, property, and the safety of our users or others.

4. Cookies and Tracking Technologies

To enhance your experience, our platform may use cookies and other tracking technologies to collect non-personal data about your usage. These tools help us improve the performance of the platform and customize your experience. You can manage your cookie preferences directly through your browser settings.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure. Although we take every reasonable precaution to ensure your data’s security, it’s important to understand that no method of online data transmission is entirely secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our platform may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those external sites. We recommend that you review the privacy policies of any third-party site you visit before sharing any personal information.

7. Your Rights and Choices

As a user, you have several rights regarding your personal data, including:

• Accessing your data: You can request access to the personal data we have collected about you.
• Updating or deleting your data: You may request corrections to inaccurate data or ask for your personal data to be deleted.
• Opting out of promotional emails: If you no longer wish to receive promotional communications, you can opt out.
• Data processing restrictions: You may request to restrict the processing of your data in certain circumstances.

To exercise these rights, please contact us via the provided contact details.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When updates are made, the revised policy will be posted with an updated effective date. Your continued use of our services after these changes are posted constitutes your acceptance of the revised policy.